SHIPMENT AND RETURNS
Our Regular Shipments has the following features:
- Upon payment receipt, Your order will be processed within 1-2 business day(s) and dispatched to final destination
- Maximum discretion is used in packaging and shipping.
- Your order is delivered by first-class, priority airmail.
- You are provided with a tracking number for your package by email
- Prescription free ordering
Richmed Pharmacy. regularly ships to customers all over the world . Please contact us if you have any questions regarding shipping methods available for your country.All Orders are usually shipped within two (02) days to the shipping address as listed by the customer in the richmed-pharma.com order form at checkout.
Most of our shipments are handled by UPS,FedEx and DHL . We also have relationships with Other Logistics companies and may ship using these providers from time to time, upon our sole discretion. If richmed-pharma.com must ship via alternate carrier from method selected during checkout, we will attempt to contact you first with information regarding the change. If there is a significant difference in the pricing between the two methods, we may issue an invoice or credit for the amount of difference.
As a general rule, orders cannot be shipped to PO boxes, due to UPS and Federal Express restrictions.
It is the responsibility of the purchaser to track and verify the delivery of products purchased from richmed-pharma.com
If tracking information indicates an issue or if package has not been received within 14 days of shipment, you must contact richmed-pharma.com. Richmed Pharmacy will work with our shipping providers and provide details directly to you once available. Some investigations can take up to a month to conduct based upon the cause of delay and the carrier of shipment. Please understand that we have no control over delay times, especially those caused by Customs or other Government involvement.
Damage and Insurance Investigations
It is the responsibility of the receiver to notify us immediately upon identification of possible tampering with or damage to a package. If you receive a damaged or opened package, you must also report this immediately to the carrier delivering the package. If package was delivered in your absence, contact the courier immediately upon identification of an issue and make sure to note any case/reference number they provide. Also, please take digital photos of the condition of the box and/or it’s contents immediately and contact us with the specific details. richmed-pharma.com will make every attempt to initiate and process an insurance claim on your behalf. However, we cannot guarantee a claim will be successful.
Due to the delays and uncertainty of insurance claim processing, we will be unable to reship until claim is closed and money’s received. If there is an urgent need for an item, customer must purchase a new item and richmed-pharma.com will refund original purchase price upon receipt of reimbursement from Insurance company
If richmed-pharma.com is not notified of failure to deliver package within 14 days, it is assumed that customer has received the package.
After 30 days from shipment, due to courier tracking limitations, we have no resources available to locate package and we will be unable to assist you. Please avoid this problem by keeping close contact with richmed-pharma.com if you suspect your package has been misplaced/lost/stolen.
What if I want to cancel my order?
You can submit a request to cancel your order at any time prior to shipment. Please note that your request may not be approved because your order has already been shipped. To request a cancellation of your order, you must contact our Customer Service using the online chat or by email or phone.
You may receive an email notification when the order is shipped which may contain information such as shipment tracking numbers if available. You can also look up your order to view the shipping status of your order by accessing the online international logistics carrier’s website
This Shipping and Delivery Policy is subject to change without notice. The version of this Shipping and Delivery Policy in effect at the time of your purchase will govern your purchase.
Your pack shipment
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.Boxes are amply sized and your items are well-protected.